HaloPSA
An easy way to manage your MSP Business
As a trusted implementation partner Australian Sentinel is proud to offer HaloPSA, an innovative Professional Services Automation (PSA) platform designed to streamline operations, enhance service delivery and drive business growth. Whether you are a Managed Service Provider (MSP), or IT Service team, HaloPSAequips you with the tools you need to optimise your workflows and achive more.
HaloPSA key features
Comprehensive Service Desk Management
HaloPSA’s ticketing system ensures that no issue goes unnoticed. With customisable workflows, automated alerts, and multi-channel support, your team can quickly resolve customer problems while improving satisfaction. Stay ahead of service level agreements (SLAs) and track response times with ease.
Project and Task Management
Stay on top of all your projects with HaloPSA’s project management tools. Plan, execute, and monitor IT projects from start to finish. With built-in task assignment, milestone tracking, and real-time collaboration, your team can meet deadlines and deliver outstanding results.
Powerful Automation
HaloPSA’s automation capabilities reduce manual workloads, freeing your team to focus on high-value activities. Automate repetitive tasks like ticket routing, client notifications, and resource scheduling to improve efficiency and cut down on errors.
Time and Expense Tracking
Easily track billable hours, expenses, and project costs in one place. HaloPSA’s time tracking feature allows your team to capture accurate data for better billing, forecasting, and reporting.
Integrated Billing and Financial Management
HaloPSA simplifies billing with automated invoicing, subscription management, and integration with financial software. Whether you work with fixed contracts or hourly rates, managing your finances has never been easier.
Benefits of using HaloPSA
Boost Efficiency and Productivity
With its robust set of features, HaloPSA streamlines daily operations and reduces administrative overhead. Automate repetitive tasks, improve workflows, and allocate resources effectively to ensure that your team is always working at its full potential.
Improve Customer Safisfaction
HaloPSA’s centralised service desk and ticketing system ensure that customer issues are resolved promptly and effectively. By providing real-time updates and transparent communication, you can enhance the customer experience and increase retention rates.
Enhance Collaboration
HaloPSA fosters collaboration across teams by offering real-time access to project data, resources, and communication channels. This ensures that everyone from service desk agents to project managers is aligned and working toward shared goals.
Increase Profitability
By improving operational efficiency, reducing errors, and offering better visibility into your resources and finances, HaloPSA helps maximise profitability. Accurate time and expense tracking ensures you’re capturing all billable hours, and its financial management tools help you stay on top of your margins.
Flexibility and Customisation
Tailor HaloPSA to your specific business needs with customisable workflows, dashboards, and reporting templates. The platform is designed to grow with your organisation, offering you the flexibility to scale and evolve as your business changes.
Enhanced Insights with Data Analytics
HaloPSA’s advanced reporting tools offer comprehensive insights into business performance. By understanding your team’s productivity and project outcomes, you can make informed decisions that drive business growth and improve service quality
HaloPSA Integrations
Make use of HaloPSA’s integration capability to connect to all the tools your team is already using. Integration options include but not limited to
- Microsoft CSP
- Teams
- TeamViewer
- Xero
- SCCM
- Orchestrator
- Powershell
- Others