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Advisory, Business Consulting @ Transdev Australia and New Zealand

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Advisory, Business Consulting @ Transdev Australia and New Zealand

Background

Transdev Australasia is an operator of bus, marine, light rail and rail services in Australia and New Zealand. It is a subsidiary of French-based, international Transdev. Transdev Australasia employed more than 5,800 people and operated 2,100 vehicles, delivering more than 150 million customer journeys each year across Australia and New Zealand.

Transdev engaged Australian Sentinel to:

  • Provide Independent perspective and advice; validating internal views
  • Apply leading practice and practical experience
  • Apply subject matter expertise in Australian and state transport industry standards and policy
  • Perform Current State Analysis, Risk Assessment and IT Strategy development
  • Identify Risk and Cost Savings
  • Document findings
  • Facilitate action planning and governance in an agile construct

Challenge

Transdev Australia and New Zealand required a review of its IT function to assess the adequacy of its structure, services available, and support mechanisms in place. This review was part of a whole of business review that identified gaps or weaknesses in the IT services scope, organizational structure, roles, and responsibilities of the IT staff, and ensure services agreements are in place and understood. The main objective was to identify areas for improvement and make recommendations to enhance the IT function's structure, services, and support mechanisms.

This foundational information fed into identifying priority areas requiring attention and used for planning and potential remediation and risk acceptance.

Solution

Australian Sentinel adapted our Discovery and Risk Assessment process to produce the findings output as described below. More than 50 structured interviews were conducted with a mix of business stakeholders and IT staff as well as over 100 documents reviewed. Analysis became complicated as most interviewees were made available in the 2nd half of the engagement and many documents were provided either later in the engagement or after the cut-off points for input. The project risk was Accepted with the treatment being that quality output will be “good enough” rather than extend duration and cost.

Details of Deliverables and/or outputs required to be produced by the Australian Sentinel:

  • Assessment of the current IT organizational structure and operating model, including the roles and responsibilities of the IT staff with and recommendations for any necessary changes.
  • Review of the services provided by the IT function
  • Identification of any gaps or weaknesses in the IT support mechanisms, including monitoring, help desk, and incident management processes, and recommendations for improvement.
  • Documentation of findings and recommendations, including a summary report and a detailed report with supporting data and analysis that identify a roadmap to improvement or enhancement of the shared services.
  • Output Deliverables
    • Risk Register (IT Lens) Summary
    • Current State Operating Model – Technology
    • Summary Assessment Report
    • Recommendations and Business Cases for transformation programme

Outcome

Recommendations & transformation programme proposed by Australian Sentinel to Transdev Australia and New Zealand to address priority transformation items.