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Project Delivery @ Greater River City Light Rail

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Project Delivery @ Greater River City Light Rail

Customer Challenge

The Parramatta Light Rail Phase 1 project, a major construction endeavour connecting Westmead to Carlingford, required robust IT support to navigate its complex delivery phases. Greater Parramatta Light Rail (GRCLR) faced several challenges:

  • Capacity and Capability Gaps: Limited resources to manage the demands of various stakeholders, particularly in Information Systems work packages.
  • Uncertainty: Potential unknown risks, scope gaps, and delayed decisions complicating project delivery.
  • Strategic IT Advisory: The need for a trusted IT partner to provide governance, oversight, and scalable solutions throughout the project lifecycle.

The goal was to minimise risks, ensure seamless IT delivery, and support GRCLR in achieving its strategic vision.

Our Role

At Australian Sentinel, we were engaged as a trusted IT advisory partner to:

  • Deliver IT Systems solutions and support to GRCLR.
  • Provide Enterprise Architecture, SIAM/SMO consulting, Business Analysis, Quality Assurance, and Transport Subject Matter Expertise.
  • Oversee and govern global suppliers to ensure the successful delivery of the IT scope.
  • Offer Programme Assurance and Vendor Management to mitigate risks and ensure alignment with project goals.

Our role extended beyond immediate deliverables, focusing on long-term collaboration and strategic support.

Our Approach

We implemented a structured and collaborative approach to address GRCLR’s challenges:

  1. Strategic Advisory and Governance
    • Provided strategic guidance to align IT decisions with project objectives.
    • Established robust governance frameworks to oversee global suppliers and IT deliverables.
  2. Capacity and Capability Building
    • Augmented GRCLR’s team with expertise in Enterprise Architecture, Business Analysis, and Quality Assurance.
    • Delivered Transport Subject Matter Expertise to ensure IT solutions met industry standards.
  3. Risk Mitigation and Assurance
    • Identified and addressed potential risks, scope gaps, and delays.
    • Conducted Programme Assurance to ensure project integrity and alignment with strategic goals.
  4. Collaborative Delivery
    • Worked closely with GRCLR and global suppliers to ensure seamless execution.
    • Provided ongoing support to scale IT capabilities as the project evolved.

Outcomes Delivered

  • Risk Minimisation: Reduced IT-related risks through strategic advisory and governance.
  • Enhanced Capability: Delivered critical IT functions, including Enterprise Architecture and Quality Assurance, to support project delivery.
  • Supplier Oversight: Governed global suppliers to ensure alignment with project goals and timelines.
  • Scalable Solutions: Provided flexible IT support to adapt to the project’s evolving needs.
  • Strategic Alignment: Ensured IT decisions and deliverables aligned with GRCLR’s long-term vision.

What They Say

“Australian Sentinel’s strengths are strategic advisory, governance, consultancy, and a service management lens, which doesn’t have to be IT-focused.” – Matt Patterson, Head of Business Information Technology.