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Project Delivery @ Sydney Ferries

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Project Delivery @ Sydney Ferries

Customer Challenge

Sydney Ferries, the operator of the Sydney Ferries transport system on behalf of Transport for New South Wales (TfNSW), faced significant challenges during the delivery phases of various technology transformation programs. Key challenges included:

  • Capacity and Capability Gaps: Limited resources to manage the demands of multiple stakeholders.
  • Uncertainty: Potential unknown risks, scope gaps, delayed decisions, and occasional macro-level changes introduced by the government.
  • Complexity: Navigating the intricacies of large-scale technology transformations while ensuring alignment with TfNSW’s strategic goals.

The goal was to enhance delivery capability, mitigate risks, and ensure the successful execution of technology transformation programs.

Our Role

At Australian Sentinel, we were engaged as a trusted IT advisory and delivery partner to:

  • Provide additional capability and capacity to support Sydney Ferries’ technology transformation programs.
  • Act as a strategic advisor to address challenges, mitigate risks, and ensure alignment with TfNSW’s objectives.
  • Deliver scalable solutions to adapt to the evolving needs of the programs.

Our role extended beyond immediate project delivery, focusing on long-term collaboration and strategic alignment.

Our Approach

We implemented a structured and collaborative approach to address Sydney Ferries’ challenges:

  1. Strategic Advisory
    • Provided expert guidance to align technology transformation programs with TfNSW’s strategic goals.
    • Identified and addressed potential risks, scope gaps, and delays.
  2. Capacity and Capability Building
    • Augmented Sydney Ferries’ team with skilled professionals to manage complex project demands.
  3. Governance and Risk Mitigation
    • Established robust governance frameworks to oversee project delivery and ensure compliance.
    • Conducted Programme Assurance to maintain project integrity and alignment with objectives.
  4. Flexible Delivery Models
    • Engaged through flexible commercial constructs, including outcome-based contracts, managed services, and staff augmentation.
    • Adapted to Sydney Ferries’ evolving needs, ensuring scalability and responsiveness.

Outcomes Delivered

  • Enhanced Delivery Capability: Provided additional resources and expertise to manage complex transformation programs.
  • Risk Mitigation: Identified and addressed potential risks, ensuring smoother project execution.
  • Strategic Alignment: Ensured technology transformation programs aligned with TfNSW’s strategic goals.
  • Scalable Solutions: Delivered flexible and adaptable solutions to meet Sydney Ferries’ evolving needs.
  • Improved Governance: Established robust frameworks to oversee project delivery and ensure compliance.

What They Say

“Thank you for putting us in touch with Australian Sentinel – their quality is mind-blowing!”
– Gavin Livingstone, Head of Information Technology Projects @ Sydney Ferries