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Operations: Passenger Information Display Deployment and Managed Services @ Sydney Ferries

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Operations: Passenger Information Display Deployment and Managed Services @ Sydney Ferries

Background

Sydney Ferries is well known and prominent  public transport ferry network serving the city of Sydney, New South Wales, Australia. Services operate on Sydney Harbour and the connecting Parramatta River.

As part of Sydney Ferries contractual obligations, it is required to replace all EOL and deteriorating Passenger Information Displays (PIDs) on the Sydney ferry network. Australian Sentinel was privileged to be selected from a FRP process to

  • Conduct a current state assessment Passenger Information Displays (PIDs) condition
  • Recommend PID replacement scope, solution and improvements
  • Procure & manage the replacement of all in scope PIDs
  • Ongoing management

Challenge

The challenge was to scope, design, execute and manage the project at the required acceptance criteria and quality of execution as well as meet the December 2022 deadline in order to meet contractual obligations for Transport for NSW. The other challenges that had to be mitigated included travel restrictions & supply chain disruptions caused by the Covid 19.

Solution

Australian Sentinel were privileged to be selected as prime supplier to Sydney Ferries for the following reasons:

  • Ability to identify, document, trace and meet all “Must have” TfNSW requirements.
  • Cost competitiveness.
  • Quality & Risk, such as marine environment expertise required to optimise physical installation and commissioning.
  • Supplier reference – we pride ourselves on maintaining successful performance with and for the various preferred suppliers.
  • Supplier financial health.
  • Transition planning and execution.
  • Supported environment sustainability vision.
  • Capacity (Ability to meet demand), culture, consistency and communication.

After a deep analysis for the requirements , the PID replacement solution consisted of:

  • Improved and modernised physical screen display
  • Modernised enclosures, Modernised droppers
  • Standardising PID size and configuration
  • Specific marine / IT standards; physical installation and commissioning standards
  • Advance cloud, monitoring and content management integration
  • Reconfiguration of some wharves from PODs to ceiling mounted PID’s
  • Retrofitting modernised displays on existing totems
  • Removal and disposal
  • High quality documentation to TfNSW standards

To be successful Australian Sentinel:

  • Clearly understood the requirements of our client and TfNSW
  • Defined agreed scope and deadline
  • Resourced the project with capability and skillsets required
  • Involved impacted stakeholders in the decision making process
  • Developed detailed project plan and relevant documentation
  • Ensured all assets to be procured meet standards defined by TfNSW
  • Procured the assets early (to mitigate the supply chain disruption due to Covid 19)
  • Closely managed change request, issues & risk
  • Have regular governance & working groups to work through work packages and to clear road blocks
  • Provide regular project reporting to both our client and TfNSW
  • Ensured pilot acceptance before full roll-out
  • Be onsite to supervise all work
  • Ensured all agreed deliverables are signed off

Outcome

Australian Sentinel deployed a solution that:

  • Met the December 2022 deadline
  • Met all the required TfNSW technical standards and guidelines
  • Future proof the solution for our client (provide the capability for remote monitoring and management of PIDs)
  • Standardised Location, PID size and orientation
  • High quality PID’s that is brighter with higher resolution
  • Comply with DDA guidelines

What They Say

“Thank you for putting us in touch with Australian Sentinel - their quality is mind-blowing!" – Gavin Livingstone, Head of Information Technology Projects @ Sydney Ferries