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Operations @ Natures Organics

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Operations @ Natures Organics

Customer Challenge

Natures Organics Pty Ltd, a locally-owned private company renowned for its eco-friendly consumer goods, faced several IT operational challenges:

  • Operational Risks: A lack of capacity and capability to address IT risks and mature key processes.
  • Staff Attrition: Loss of IT personnel complicated efforts to stabilise and modernise their IT environment.
  • Desire to Outsource: A clear appetite to outsource IT infrastructure and operations to achieve cost efficiency and operational flexibility.

The company sought a partner to provide short-term stabilisation, medium-term strategy development, and long-term transformation to support their growth and innovation goals.

Our Role

At Australian Sentinel, we were engaged to:

  • Provide short-term stabilisation to address immediate IT risks and operational issues.
  • Develop a medium-term strategy to define the future state of Natures Organics’ IT environment.
  • Support long-term transformation by transitioning IT infrastructure and operations to managed services.

Our role extended beyond traditional outsourcing, focusing on building a partnership that delivered value, innovation, and strategic alignment.

Our Approach

We implemented a structured and collaborative approach to deliver measurable outcomes:

  1. Short-Term Stabilisation
    • Addressed immediate IT risks and operational challenges.
    • Ensured stability and reliability of the IT environment.
  2. Medium-Term Strategy
    • Conducted a thorough assessment of the current IT landscape.
    • Developed a clear roadmap for future state transition, focusing on cost efficiency, scalability, and innovation.
  3. Long-Term Transformation
    • Transitioned IT infrastructure and operations to managed services.
    • Provided ongoing support to ensure alignment with business goals and commercial conditions.
  4. Partnership Model
    • Avoided common outsourcing pitfalls such as slower turnaround times, loss of internal knowledge, and cultural barriers.
    • Delivered a seamless experience with no language or time zone challenges.

Outcomes Delivered

  • Lower IT Costs: Achieved significant cost savings through efficient managed services.
  • Increased Efficiency: Streamlined operations and improved IT performance.
  • Variable Capacity: Enabled flexibility to adapt to changing business needs.
  • Strategic Focus: Allowed internal resources to concentrate on core competencies and strategic initiatives.
  • Access to Innovation: Provided Natures Organics with access to cutting-edge technology, intellectual property, and thought leadership.
  • Risk Mitigation: Avoided common outsourcing risks, ensuring a smooth and effective transition.

What They Say

“We call it an engagement, but it’s really more of a partnership. It’s clear that they are invested in getting us to our goal state.” – Alex Plattfuss, Head of Information Technology, Natures Organics