Operations @ Natures Organics

Background

Natures Organics Pty Ltd is a locally-owned private company, deriving revenue from the provision of consumer goods, including personal care products which have the lowest possible negative impact on the health of our environment. Natures Organics has a conservative sized technical footprint, budget and maturity.

Since 1981, Natures Organics has played a vital role in Australian homes as the nation’s pioneer in environmentally responsible initiatives, manufacturing eco-friendly cleaning products with a range of popular brands including Earth Choice, Australian Pure, and OC Naturals. It creates over 50 million units of high-quality, affordable, and naturally derived products sold through major retailers including Woolworths and Coles each year.

Challenge

Natures Organics was aware of many IT operational risks and issues complicated by some IT staff attrition as well as a desire to mature various IT processes and get more out of their investment. However, Natures Organics did not have the capacity and capability to refresh the IT Strategy, planning and the execution required. There was an appetite to outsource.

Solution

Australian Sentinel was engaged for Short term stabilisation and medium term strategy / future state transition projects in the initial 6-12 months as well as longer term transformation. Ultimately, the strategy was to outsource much of IT infrastructure and operations to managed support services with Australian Sentinel.

Outcome

Australian Sentinel managed services has enabled benefits such as lower IT costs, increased efficiency and variable capacity. This allowed internal resources to focus on strategy/core competencies and increased flexibility to meet changing business and commercial conditions. The long term relationship with Australian Sentinel has resulted in Natures Organics having more access to innovation, intellectual property, and thought leadership.

Australian Sentinel’s innovative approach has avoided known risks with outsourcing such as slower turnaround time, loss of internal business or domain knowledge or lack of control and there have been no issues relating to language/cultural barriers or time zone differences.

What They Say?

“we call it an engagement but it's really more of a partnership. It's clear that they are invested in getting us there to our goal state.” Alex Plattfuss, Head of Information Technology.