Skip to content

Project Delivery: Disability Discrimination Act (DDA) Compliance Consulting @ Transdev Australasia

Home
Project Delivery: Disability Discrimination Act (DDA) Compliance Consulting @ Transdev Australasia

Customer Challenge

Transdev Australasia, a leading operator of bus, ferry, light rail, and rail services in Australia and New Zealand, faced a critical challenge: refreshing Passenger Information Displays (PIDs) across 44 transport stops to meet contractual obligations with Transport for New South Wales (TfNSW). Key challenges included:

  • Compliance Requirements: Ensuring the solution adhered to Disability Discrimination Act (DDA) standards.
  • Audit Findings: Addressing key audit recommendations without requiring major infrastructure changes or redesigns.
  • Operational Efficiency: Delivering the project on time and within scope while minimising disruption to services.

The goal was to upgrade PIDs to meet DDA standards, pass compliance audits, and enhance the passenger experience.

Our Role

At Australian Sentinel, we were awarded the contract to:

  • Manage the end-to-end project, including contract management, procurement, and governance.
  • Oversee the design, implementation, and deployment of the upgraded PIDs.
  • Ensure compliance with DDA standards and address audit findings.
  • Act as the prime contractor for 11 suppliers, coordinating their efforts to deliver a seamless solution.

Our role extended beyond project delivery, ensuring the solution met Transdev’s operational and contractual needs.

Our Approach

We implemented a structured and collaborative approach to address Transdev’s challenges:

  1. Compliance and Design
    • Conducted a thorough review of DDA standards and past audit findings to identify non-compliant sites.
    • Developed solutions that addressed DDA non-compliances without requiring major infrastructure changes.
    • Engaged an external certified DDA consultant to review designs and provide final certification.
  2. Project Governance and Control
    • Established a steering committee to oversee project progress and decision-making.
    • Delivered regular executive briefings and stakeholder updates to maintain transparency.
    • Managed risks, issues, and change requests to ensure project alignment with objectives.
  3. Implementation and Deployment
    • Finalised designs, test plans, and implementation strategies.
    • Coordinated the physical installation, commissioning, and cabling across 44 locations.
    • Conducted rigorous testing and acceptance processes to ensure quality and compliance.
  4. Supplier Coordination
    • Acted as the prime contractor for 11 suppliers, ensuring seamless collaboration and delivery.
    • Managed procurement and vendor relationships to meet project timelines and budgets.

Outcomes Delivered

  • DDA Compliance: Successfully upgraded PIDs to meet DDA standards, passing compliance audits.
  • Operational Efficiency: Delivered the project on time and within scope, minimising disruption to services.
  • Enhanced Passenger Experience: Provided modern, compliant PIDs that improve accessibility and information delivery.
  • Stakeholder Satisfaction: Achieved alignment with TfNSW requirements and Transdev’s operational goals.

What They Say

“Thank you to the team at Australian Sentinel. Another example of executing successfully in an already extensive portfolio with us.” – Eric Cannell, General Manager Finance and Commercial, Transdev