HaloITSM
HaloITSM in a Nutshell
Intuitive ITSM software
Improve your service offering with an AI-powered, fast and efficient ITIL-compliant Enterprise solution.
HaloITSM transforms your current ways of working into intuitive, up-to-date workflows. Combined with industry-leading AI capabilities, it improves efficiency, consistency, and productivity, empowering your teams to deliver the best service to customers and employees alike.
HaloITSM is a single, all-encompassing ITSM software solution that not only standardises your processes, but also provides valuable analytics so you can align IT with the real needs of your business. Now and in the future.
HALOITSM key features
Incident Management
HaloITSM’s ITIL-aligned process make it easy to manage incidents and meet SLAs. It has never been easier to automate your workflows or to centralise your communications
Self-Service Portal
A self-service portal that your users will love. Let users find and request the services they need – right from the portal. With HaloITSM, you can handle requests easily, automatically, and without errors.
Streamline your customer experience with Emotion AI and Virtual Agent features, reducing response times and increasing user satisfaction.
Artificial Intelligence
Automate processes and increase the productivity of your agents. Prevent incidents from occurring with machine learning, allowing you to predict potential issues in advance.
Improved Service Desk
Relax and let AI do the work for you. Not only will your service desk team become efficient, but your customers will experience better service.
Benefits of using HaloITSM
Out of the Box (OOTB) functionality
HaloITSM’s OOTB functionality is ITIL aligned, creating an easy onboarding experience to bring ITIL frameworks into your organisation.
Short Implementation Time
With our expert team, HaloITSM has a short implementation time. Whether this is your first ITSM implementation, or you will be moving records from an old system, Halo will setup in very little time.
All-inclusive pricing
Simple, transparent pricing.
No tiered plans or locked-away features.
All modules in ITSM are included for the same subscription price, with unlimited usage.
Standard Integrations
Centralise your systems into a single application by taking advantage of our HaloITSM integrations.
HaloITSM Integrations
Centralise your systems into a single application by taking advantage of integrations. Our Halo Services Solution Platform has over 200 integrations, including
- Microsoft Integrations
- Remote Support
- Communications Platforms
- Asset Management
- Accounting Packages
- Migration Tools
- Others
